Gig A Box® Frequently Asked Questions
- 1. What does AVI-SPL Certified Technician mean?
- 2. Are all of your Gig A Box® technicians employees of AVI-SPL?
- 3. Can I request certain technicians for my meetings?
- 4. Can I use your Gig A Box® with my technician?
- 5. What is included with the rental?
- 6. Is shipping included in the cost of the rental?
- 7. What additional cost will I incur with Receiving Fees?
- 8. What additional cost will I incur in Union Properties?
- 9. What is the minimum rental period?
- 10. Do you rent to individuals?
- 11. Where are you located?
- 12. What is your cancellation policy?
- 13. What forms of payment do you accept?
1. What does AVI-SPL Certified Technician mean?
All of our Gig A Box® technicians are graduates of an AVI-SPL certification course designed especially for our box. This high level class guarantees that all of our technicians know exactly how to operate our equipment.
2. Are all of the Gig A Box® technicians employees of AVI-SPL?
Yes, each and every Gig A Box® technician is an employee of AVI-SPL, Inc and has been through the company's high level of certification.
3. Can I request certain technicians for my meetings?
While you can request certain technicians, we can not guarantee that we will be able to meet your request.
4. Can I use your Gig A Box® with my technician?
No, we require that our equipment is operated by AVI-SPL certified technicians.
5. Are shipping and travel included in the cost of the rental?
As long as we have a 21 day lead time before your meeting, all cost for our equipment, shipping and technician are included in your price. For pop up meetings, (less then 21 days) shipping and travel are additional.
6. What additional cost will I incur in Union properties?
To prevent unknown AV fees or Union fees being charged without prior knowledge each party will assume responsibilities as follows: The client will contact the venue to eliminate or reduce any/all AV fees or union fees that the venue may charge. AVI-SPL should be contacted and informed of any additional fees associated with the union properties at least 14 days prior to the scheduled meeting. If any AV fees or union fees are incurred they will be the responsibility of the client. All additional union related fees will be the responsibility of the client.
7. What additional cost will I incur with Receiving Fees?
Within certain markets (Atlanta, Chicago, San Francisco) we may experience additional receiving fees from some hotels. These charges vary from location to location. AVI-SPL will contact each hotel prior to shipping the Gig a Box. Any receiving charges associated with the shipment will be communicated to our client 7 days prior to the meeting date and will be billed to the client accordingly.
8. How do you guarantee that my onsite technician will arrive by my meeting time?
Our technicians fly out to arrive based on two time zones. For meetings in either the Eastern or Central time zone technicians arrive the morning of the dinner meeting. For Mountain and Pacific time zone meetings technicians will arrive the night before the dinner meeting. All technicians are scheduled to arrive the evening before for all breakfast and lunch meetings regardless of time zones.
9. What is the minimum rental period?
We have daily, weekly and monthly rental rates.
10. Do you rent to individuals?
Yes, as long as you have a major credit card.
11. Where are you located?
We are headquarters are located in Tampa, Florida, but we have offices across the country and in Puerto Rico and Mexico.
12. What is your cancellation policy?
| Cancellation Within: | Amount Due: |
| 14 days or more | No cancellation fee applies |
| Less then 7 days | 50% of charges based on rental invoice |
| After equipment has been shipped & received | 100% of charges based upon rental invoice |
13. What forms of payment do you accept?
Visa, MasterCard and American Express are accepted for payment.
